Haven Down, Reason Unknown

Yes, the Haven is down. No, I have no idea why. According to everything on my end it should be connecting but just stopped doing so around 3:20 PM PST. I have a line in to our web host but unfortunately I have already exhausted everything I can do while waiting for their reply.

UPDATE:

It appears the database is the issue. Still waiting on the web host.

Server having Connection Issues

Can't say for sure when it will be resolved, but the problem is not on our end. The host is having big issues in general at the moment.

Haven Host is down

Can't bring up anything from the site's host at this time. I have no idea when things will come back up, though I assume it should only be a matter of hours at most. Sadly this isn't the first time, nor likely the last.

Haven Host is down

Can't bring up anything from the site's host at this time. I have no idea when things will come back up, though I assume it should only be a matter of hours at most.

Planned possible Outage

On May 2nd the site MAY go down for up to 2 hours after 10 pm PDT (May 3, 6 am GMT) due to planned hardware maintainance by our hosts. Don't panic, it is planned and if you act now you'll be prepared to suffer through the outage until we're back online!

Software Error fixed, everyone needs to download a fresh cookie to see Images

You may have noticed we had a software error earlier and now that the site is back online all avatars and attachments seem to have vanished! Let me first assure you this is not the case. The files all still exist where they should on the server, but due to changes made while fixing the software error your browser needs to be essentially retaught how to find them.

To do that is as simple as logging out and deleting any cookies your browser has saved for the Haven. As there are many different browsers in use by various people below you'll find a link with walkthroughs on how to do it for many different browsers.

How to delete cookies...

[b]A special note for Firefox users:[/b] At least in my own experience any time I remove a single cookie Firefox has a habit of blocking that site from having me download a new one. After deleting the cookies I'd suggest clicking on the 'Exceptions' button above the 'Show Cookies' button and making sure rachelshaven.com is not listed. If it is, delete it and log in.

Once you've deleted all cookies relating to rachelshaven.com logging in will download a fresh, brand new one which should resolve the problem and you should again see all the pretty avatars and attachments where they should be. If you do not please click here to visit the topic on the News board to seek further help.